At HDFC Mutual Fund (“HDFC MF”) / HDFC Asset Management Company Limited
(“HDFC AMC”, “we” “us” “our”, etc.), we recognize the importance of securing the
Personal Information (as defined below) we collect about our investors / clients and website
users (“you”, “your” etc.). We understand that you are concerned about the privacy and
security of your Personal Information. HDFC AMC has established polices and procedures
concerning the handling and dealing of your Personal Information that will help protect
http://www.hdfcfund.com website (“Site”) and all Personal Information collected and
received by us vide the physical scheme application form or any transactional document etc.
Please note that Personal Information collected by us in the physical form and through the
Site may be converted and stored in an electronic form at our sole discretion for the
the Disclaimer notified on the Site.
We use the Personal Information collected about you only as permitted in this Privacy
if you access other websites using links from our Site.
By entering this Site and providing information to us when subscribing, sending inquiries,
having given your consent for the processing of your Personal Information as set out in this
The personal information which we collect about you may include information that is of a
confidential nature (all such information being "Personal Information"). Personal
Information shall mean and include any information that relates to a natural person, which,
either directly or indirectly, is capable of identifying you.
may include your full name, address, telephone number, e-mail address and any other
information as defined in Rule 3 of the Information Technology (Reasonable security
practices and procedures and sensitive personal data or information) Rules, 2011, as may be
required by us from time to time in order to provide services to you. You will have the right
to approach us and modify your Personal Information with us.
Collection of Personal Information
We may collect/ receive your Personal Information from several sources. You may provide
Personal Information as part of the application or enrollment process (whether in writing or
electronically). Additionally, we may obtain Personal Information about you from third
parties. Also, we obtain Personal Information about you through call recordings at our call
centers, Internet technology, including our Site. You agree and understand that your
Personal Information shall be collected, processed, stored and used by us, and passed to,
transmitted to and processed by our subsidiaries and/or affiliates and other data processors,
agents or service providers acting under a contract with us for the purposes identified in this
Security Standards and measures
We adopt reasonable security practices and procedures and will protect your Personal
Information by reasonable security safeguards appropriate to the sensitivity of the Personal
Information, consistent with generally accepted standards of commercial business practice,
which includes, technical, operational, managerial and physical security controls in order to
protect your Personal Information from unauthorized access, or disclosure while it is under
You agree and understand that when we use trusted third parties to act on our behalf for
performing certain functions such as processing transactions, issuing account statements,
payment gateway services, customer services etc., contractual or other means are used to
ensure reasonable security safeguards appropriate to the sensitivity of the Personal
Information, consistent with generally accepted standards of commercial business practice.
Any account statement containing financial information pertaining to the investor, if it is to
be sent over the internet to such investor, distributors or any other entity as indicated above
will be sent only through a secure means and/or through encrypted electronic mail.
Use and disclosure of Personal Information
You expressly agree and understand the following:
1. We may use your Personal Information for the purposes of providing you with the
services to which you subscribe and any service-related activities such as processing
instructions, responding to service requests, resolve any grievances etc. The same may
also be used to contact you whenever required and also to seek your feedback in relation
to the offered services.
2. Your contact information (emails, postal address, phone numbers etc.) may be used by
us to send periodic information (through emails, posts, SMSs, couriers, telephone etc.) on
the services or upcoming events or announcements.
3. We may use your Personal Information to generate statistics and aggregate reports for
internal use and for sharing with affiliates, subsidiaries, intermediaries, successors,
vendors, service providers and advertisers. These statistics and aggregate reports will
not contain any Personal Information that could identify you personally. You agree and
understand that we may also disclose your Personal Information in order to
Comply with any statutory or legal requirement or process;
Protect and defend HDFC Mutual Fund, HDFC AMC, Trustees, their directors,
officers, employees or affiliates’ rights, interests or property;
Enforce our legal rights or provisions of offer documents of Schemes of HDFC
Mutual Fund / Portfolio Management Services / any other facilities / services offered.
Sharing of Personal Information with third parties
To the extent required or permitted under law, we may share your Personal Information for
the uses mentioned herein with the following third parties:
Registrar and transfer agent/s, call centers, Banks, custodians, depositories and / or
authorized external third parties who are involved in transaction processing,
despatches, etc., of investors’ investment with us;
Distributors or Sub-brokers through whom applications of investors are received for
the investments; or
Any other organization for verifying the identity of investors for complying with
anti-money laundering requirements.
Any governmental authority including but not limited to the Reserve Bank of India
or the Securities and Exchange Board of India.
We may share your investment account and transaction details and other Personal
Information with the intermediaries, whose ARN stamp appears on the application
forms / transaction slips.
We may share certain Personal Information with third parties such as post office,
local and international couriers and other intermediaries for correspondence with the
investor and for making payments to the investor by cheques, drafts, warrants,
through Electronic Clearing Services (ECS), NEFT etc.
Personal Information will not be transferred to the aforesaid third parties, unless reasonable
and appropriate steps have been taken to maintain the required level of data protection.
Personal Information shall be communicated to third persons only for reasons consistent
with the purposes for which the data were originally collected or other purposes authorized
We will not use or share, any Personal Information collected on this Site or in the physical
scheme application form etc. with a third party for their direct marketing purposes without
your express permission. However, we or our service providers may use the Personal
Information such as your e-mail address, for direct marketing of our schemes / services /
Information Incidental to Website, Email and Electronic Communications
IP addresses, browser-supplied information and site session information (for example, the
sequence of pages visited during a visit to the Service, the average time spent, information
searched for, access times ) may be recorded as part of the normal operation of the service
for purposes of usage analysis and security monitoring. The amount of information
recorded depends on the settings you have on your web browser; please refer to your
browser if you want to learn about what information it sends.
Tracking cookies (both session and persistent) may be used to implement certain features.
This will cause your browser to save certain information about your activities. Most
browsers can disable tracking cookies at the user's option, but this may limit your use of
certain services. Cookies, ensures that you do not need to re-enter your details every time
you visit it. You can erase or choose to block this information from your computer if you
All such incidental information will be used only to assist us in providing an effective
service on this Site. We may from time to time supply this information to the owners or
operators of third party websites from which it is possible to link to our Site with
information relating to the number of users linking to our Site from such third party
websites. You will not be identified from this information.
Retention of Personal Information
We may retain your Personal Information for as long as required to provide you with
services or otherwise if required under any law.
Breach of Internet Security
Despite our best efforts, if unauthorized persons breach our security control measures
resulting in the Site being hacked or presenting inaccurate information etc., HDFC Mutual
Fund, HDFC Asset Management Company Limited, HDFC Trustee Company Limited, their
directors, officers, employees or affiliates’ will not be responsible.
Any grievances relating to your Personal Information may be addressed to our Client
Service Department at the email address given below: